Return Policy
At Earcleanerspoon, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely happy with your order, we offer a hassle-free 30-day return policy.
Return Eligibility:
• The item must be unused, undamaged, and in its original packaging.
• Returns must be initiated within 30 days of receiving your order.
• Personalized or custom-made items cannot be returned unless they arrive damaged or defective.
How to Return:
1. Contact Us – Send an email to tkros786@gmail.com with your order number and reason for return.
2. Receive Instructions – Our team will provide you with a return address and further instructions.
3. Ship the Item – Send back the product using a trackable shipping method. The customer is responsible for return shipping costs.
4. Refund Processing – Once we receive your returned item and verify its condition, we will process your full refund within 5-7 business days.
Exchanges:
If you received a damaged or defective product, we will replace it free of charge. Please contact us with photos of the issue.
Non-Refundable Items:
• Gift cards
• Clearance or final sale items
• Items damaged due to improper use
For any questions regarding returns, feel free to contact our support team at tkros786@gmail.com. We’re happy to assist you!